

QUESTIONS WE GET ASKED. ANSWERED HONESTLY.
Frequently Asked Questions
We create natural essential oil blends to help you find clarity, calm, and ease in daily life.
All SoulSmith products are crafted in India in small batches using carefully
sourced natural ingredients.
Adults looking for everyday wellness support. Not recommended during pregnancy or for young children without professional guidance.
Five blends, each targeting a different area of daily balance:
• Awaken: clarity and focused calm
• Balance: respiratory ease and resilience
• Core: digestive harmony and gut health
• De-Stress: nervous system recovery and calm
• Ease: muscle relaxation and physical comfort
Think about what you need most.
- Struggling to focus? Try Awaken.
- Feeling overwhelmed? Reach for De-Stress.
- Carrying physical tension? Go with Ease.
Yes. The blends work as a system. Many customers use Awaken in the morning,
De-Stress in the afternoon, and Ease before bed.
Yes. Formulated for consistent, everyday use. Regular use is where you will notice
the most benefit.
100% natural essential oils in a premium carrier oil base. No synthetic fragrances,
parabens, phthalates, mineral oil, artificial dyes, or harsh solvents. Full
ingredient lists are on each product page.
Yes, unconditionally. Never tested on animals at any stage.
Yes. No animal-derived ingredients in any blend.
Essential oils are highly concentrated and need to be diluted before skin contact.
Carrier oils make application safe and comfortable.
If you have known botanical allergies, review the ingredient list on the product
page before purchasing. Always patch test before first use.
Roll onto your wrists, inner elbows, or the back of your neck. Take a few slow,
deliberate breaths. That is all it takes.
Two to three passes of the roll-on is enough. With essential oils, more is not
better.
Yes, always before first use. Apply a small amount to your inner wrist, wait 24
hours, and check for any reaction.
Avoid the eye area and broken skin. For a closer inhale, apply to your wrists and
bring them near your nose.
We do not recommend it without consulting your doctor first. Some essential oils
are contraindicated during pregnancy.
Across India to all serviceable pin codes. International shipping is not available
yet.
Estimated timelines from dispatch
- Metro cities: 2 to 4 business days
- Tier 2 and 3 cities: 4 to 7 business days
- Remote areas: 7 to 14 business days
You will receive a shipping confirmation email with a tracking number as soon as
your order is dispatched.
Only before dispatch. Email us immediately at care@soulsmith.co.in with your order
number. Once dispatched, cancellation is not possible.
Check with neighbours or building security first. If still missing after 24 hours,
email care@soulsmith.co.in with your order number.
Yes, if unused, unopened, and in original packaging within 7 days of delivery.
Opened or used products cannot be returned.
Email care@soulsmith.co.in within 48 hours of delivery with your order number and
photographs. We will resolve it promptly.
Once approved, we initiate within 2 business days. After that:
- Card payments: 5 to 10 business days
- UPI or net banking: 3 to 5 business days
- Store credit: within 1 business day
Cool, dry place, away from direct sunlight and heat. Check the shelf life printed on
the product.
Keep out of reach of both. Do not apply to children without professional guidance.
Stop use immediately and rinse with clean water. If symptoms persist, seek medical
advice and write to us so we can help.
Yes. Essential oils are naturally flammable. Keep away from flames and heat sources.
No. Our products support everyday wellness. They are not intended to treat,
diagnose, or cure any condition.
